Terms of service
Draft for review. This document takes effect only after swapfrom publishes its operating company, registration and licence details on this page.
What swapfrom is
swapfrom is a swap aggregator. It finds a route for exchanging one crypto asset for another through partner exchanges and swap providers, and passes your order to the provider that fills it.
swapfrom is not a wallet, a bank or an investment adviser. Nothing on this site is financial advice.
Who may use it
You must be at least 18 years old and act on your own behalf. You may not use the service if you are located in, or resident of, a sanctioned or restricted jurisdiction, or if you appear on a sanctions list.
You may not use the service for funds that come from crime, or to hide where funds came from or who owns them.
Quotes and rates
A quote shows the route, the rate, the service fee and the estimated time. A fixed-rate quote locks the amount you receive for the lifetime of the quote. A floating-rate quote follows the market until your deposit confirms, so the final amount can be higher or lower.
A quote that has expired, or a deposit that differs from the quoted amount, is re-quoted before the swap continues.
Fees
The service fee and any fixed-rate premium are shown in the quote and in the fee table. Network fees are charged at cost. No fee is added after you confirm.
Deposits and payouts
Each order has a one-time deposit address issued by the provider that fills the route. Send only the asset and network shown on the order. Transfers of a different asset, on a different network, or without a required memo may be lost.
Payouts are sent to the destination address you entered. Blockchain transfers cannot be reversed, so check the address before you confirm.
Screening and verification
Deposits are screened for sanctions exposure and fraud risk. We may pause a swap, ask for identity or source-of-funds information, refuse a swap, or return funds, as described in the AML and KYC policy.
Liability
The service is provided as it is. To the extent the law allows, swapfrom is not liable for losses caused by network congestion, provider downtime, market movement on floating-rate swaps, or incorrect details entered by the user.
Changes
These terms can change. The version in force is the one published here on the day an order is created.